Monday, September 27, 2010

Facebook deserves props for smart response to outage

The Facebook faithful are usually very quick to blast the company when the boat gets rocked - changes to the design, changes to the privacy settings, even just some tweaks of the news feed.

So I thought for sure that the world would implode yesterday when Facebook experienced an afternoon outage that lasted for a couple of hours, not only affecting visitors to the main site but also those “Like” buttons that are connected to Facebook from third-party sites across the Web.

But that didn’t happen - at all.

On the contrary, the users have been pretty good about the whole thing. Sure, there were a fair number of tweets that hinted that an outage had something to do with the pending release of The Social Network movie - but that theory never really resonated across Twitter. In fact, when the site came back up, there didn’t seem to be any chatter - at least among my network of friends - about the outage.

I give credit for the no-outrage response to Facebook itself for being transparent and forthcoming on its Twitter feed about the problems, just as it had been the day before when a problem with a third-party networking provider caused some site problems.

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